We are sorry to hear that you are facing an unexpected session error here, but please check this guide below to help you troubleshoot and fix the error. 

Common Fixes

1. Force Refresh

Force refreshing a page tells the browser to retrieve the page from the server instead of using the cached version. This can be useful if a page isn't updating properly:

Windows: Press Ctrl + Shift + R OR Ctrl + F5 

Mac: Press Command + Shift + R OR Option + Command + E 

2. Relogging

Relogging usually fixes any unexpected session error issues, if it is still not fixed with relogging, please try the next fix.

3. Manually Clearing All Cookies

If relogging or force refresh does not work, you can try to manually clear the cookies as shown:

On the top left of your browser, open "Cookies and site data" as shown.

Proceed to "Manage on-site device data"

Erase all cookies as shown and click on "Done". Then refresh your webpage and login again.

4. Changing Browser

If none of the above works, the issue could be related to your browser/extensions/settings, so please try with another browser or use Incognito Mode to see if that issue is fixed.

If none of the Common Fixes work, please contact us and we will try our best to help you fix the issue.

Common Causes

1. Logged in On Multiple Devices

A common cause of this is usually logged in on multiple devices, with the current security in our system, it only allows one active (logged in) device. So if you have other devices logged in make sure to log out of them and try to login again. If you can't access your other devices don't worry, a new login usually ensures a new session is set.

2. Cookies Not Stored Properly

Our session system works by cookies, so if your browser blocks cookies from being saved the system can't validate your session. Please allow cookies to be saved on our website.

3. Multiple Actions

Our security and session system works by making sure only one action is done at a time, so please make sure that you are only doing one action at a time or else you may face session errors.

Our security and session system works to increase the security and integrity of our website and we are sorry for any inconvenience caused, this is a necessary system to ensure everyone is protected. If you face any issues feel free to contact us and we will try our best to resolve the issue.